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Here is customer service email regarding Charles Schwab trading platform which is defective

be sure to double check your records to make sure what is in you acct matches your paper records..This is also a good lesson why you should keep paper notes of what you are doing so that you do not have to rely on questionable data feeds from defective databases

Charles Schwab

Important information about a reporting error in your Schwab account.

Re: Account ending in (123)
We’re writing to let you know that due to a system error, a trade(s) you made on Wednesday, January 28, 2009, may appear twice in your Schwab account listed above. However, the duplicate trade(s) was a reporting error only, and only your initial trade(s) was executed.

We’re correcting the reporting error, and appreciate your patience. We strive to meet the highest standards of accuracy in account transactions, and we apologize for any inconvenience this error may cause.

What this means for your account.

Please note that no funds related to the duplicate trade(s) actually moved into or out of your account. However, if you view your account online, your account balance, position and transaction data will appear incorrect until the reporting error is corrected.

If you haven’t already, you’ll receive a confirmation for the original trade(s) placed on January 28, 2009. You’ll also receive a confirmation for the erroneously reported duplicate trade(s), and a cancellation confirmation once it’s been corrected. You can also view the confirmations online in your account history.

Your next steps.

There’s no need for you to take any action at this time regarding the erroneously reported trade(s) or your account balance. If you have any questions or encounter any difficulties with your account, please call us at 1-800-435-4000. If you work with a Financial Consultant, you can also call him or her directly. If you are calling from outside the United States, please call +1-415-667-8400.

Again, we apologize for any inconvenience, and look forward to serving you in the future.


Brian McDonald

Vice President, Charles Schwab